The Gap Identified
I realized restaurant owners were losing money over disputes they didn’t even understand. There was no clear way for them to explain their side or track what actually happened.
How I Discovered It
During contextual inquiry, I saw how every chargeback triggered confusion, then silence. It clicked when I heard a manager say, “We serve hundreds every day, but one complaint can cost me my day.”
What we created:
Redesigned Zomato platform specifically for restaurant owners, enabling them to manage their operations seamlessly.
Key features should include order tracking, performance analytics, and tools for running advertising campaigns directly on the platform.
